foxfactory

THIS POSITION IS LOCATED IN FLETCHER, NORTH CAROLINA Position Summary: Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department. Position Responsibilities: Communications with SSG customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products. Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product Provide accurate estimates and alternate options to customers for the servicing and support of products Administration of products on “Hold” to ensure that they are resolved in a timely manner Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays Become cross trained to support any position within the department when needed Maintain a safe work environment by adhering to all safety regulations within the department Take pride in your work Have fun and enjoy your job! A good attitude is contagious. Specific Knowledge, Skills, Abilities Required: Knowledge of vehicle suspension Mechanical aptitude General computer skills (Email, Excel) Competencies: Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: High school diploma or equivalent Associates or technical degree preferred Experience: 2 years minimum Bike shop experience or equivalent job experience Call Center experience a plus General knowledge of the Bicycle Industry Work Environment and Physical Requirements: May lift up to 50 lbs. Requires walking, standing, bending, and lifting for long periods of time Proficient with Micro Soft Office Suite Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity. Interested in applying? Check it out: https://tinyurl.com/47x2vjv6

LOCATION OF POSITION: SCOTTS VALLEY, CA Position Summary: The Test Engineer 1 is a member of the Test Team supporting testing activities and product development at FOX. This role is closely aligned with both technical Lab staff and design engineers and requires a broad range of skills to handle a wide variety of assignments. Expectations of a Test Engineer 1: Responsibly manage a detailed task list with full accountability for the completion of assignments Exercise good judgment and know when to ask questions or seek further guidance and directions Build upon basic engineering principles to gain working knowledge of hydraulics, PID system control theory, material properties, statistics, mechanical design to support test fixturing and test machines Position Responsibilities: Design and fabricate machines and fixturing to support testing Support the creation of new test methods, test procedures, fixture concepts, and other tools Support the operation and maintenance of the FOX test system infrastructure (electromechanical, hydraulic, and mechatronic) Examine a wide range of process and organizational problems to support the identification of critical paths so effective actions can be developed to address them in a timely manner Work with technical staff to ensure successful testing in a timely manner Effectively balance the demands of daily activities and long-term projects Specific Knowledge, Skills or Abilities Required: Strong analytical background, problem solving skills, and communication skills Mechanical design and CAD experience (PTC Creo preferred, SolidWorks, AutoCAD, CATIA, Siemens NX, or similar) Experience with standard MS Office software tools (Outlook, Excel, PowerPoint, etc.) Experience with mechatronic systems or related industrial automation processes (PLC ladder logic, Arduino-style microcontrollers, or similar) Competencies: Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: B.S. Mechanical Engineering, related discipline, or equivalent Experience: Entry level position appropriate for recent graduats Work Environment and Physical Requirements: Office/Test Lab Environment Ability to sit for long periods of time Vision abilities required to validate and enter data on computer May lift up to 50 lbs. Requires walking, standing, bending and lifting for long periods of time Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity. Want to work here? Apply now: https://tinyurl.com/3ephwb6u

POSITION CAN BE BASED IN: SCOTTS VALLEY (CA), BURNABY (CANADA) Position Summary: An exciting role exists for an electrical design engineer within the Bicycle Mechatronics Group at FOX. The primary application is bicycles, but there is close collaboration with other groups in the company that focus on motorcycles, all-terrain vehicles (ATV), snowmobiles, trophy trucks, and automobiles. A personal interest in mountain bikes is advantageous. A familiarity with semi-active actuator development, software design, embedded programming, electronic circuit design, control system design, instrumentation development, electronic component integration and test, breadboarding, sensor integration, filtering, data acquisition and signal analysis is preferred. The candidate will be part of a small team and must be a creative, forward thinker who can work independently. Occasional travel, both domestic and overseas, is anticipated. Position Responsibilities: • Embedded/firmware programming preferred (ARM primarily) • Design, Build, test, troubleshoot, and rework prototype PCBAs. Fine SMD rework is a plus. • Comfortable with instrumentation development, sensor integration, data acquisition • Support design and development activities for semi-active suspension systems with integrated electronics, sensors and controls • demonstrate flexible, dedicated, highly motivated work history, and will be instrumental in the development of innovative concepts and next generation IP Specific Knowledge, Skills or Abilities Required: • Knowledge of C programming and Python • Experience using GitHub (or equivalent) and the Agile methodology • Experience with electric circuit design and component selection • Experience designing, assembling, testing and troubleshooting embedded systems, both analog and digital, to component level. • Familiarity with SPI/I2C • Experience writing device drivers • Experience with development tools such as Matlab and Simulink would be an advantage • Experience with CE/EMC-type compliance testing and certification • Experience with 2.4 GHz wireless protocols such as Bluetooth LE or Ant+ would be an advantage • Experience with suspension systems and vehicle dynamics is advantageous • Experience with mobile app design would be an advantage • Knowledge of plastic enclosure design • Solid interpersonal skills • Self-starter • Team player Competencies: • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: • Minimum BS in engineering or similar Experience: • Minimum 5 years as an Embedded/Electronics Engineer or equivalent Work Environment and Physical Requirements: Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. Does this excite you? Apply now: https://tinyurl.com/5yfvjyra

POSITION CAN BE BASED OUT OF: SCOTTS VALLEY (CA), SCOTTSDALE (AZ), FLETCHER (NC), OR SPARKS (NV) Position Summary: Works with Latin America-focused service center managers and employees as well as international customers and distributors to improve their skill level. Provide direct support to OEM sales in the ongoing development of existing and prospective FOX OEM customers to ensure that the department can meet its targets and maximize customer satisfaction. Position Responsibilities: Technical Service • Improve the skills of the distributors by leading technical on-site support, through training and instructions • Make monthly visits to distributors to ensure quality control • Influence the service performance of the distributors by observing the service performance of individuals markets • Report on the status of the service quality with management • Support OEM customers in the application of FOX products • Train OEM customers regarding service and product personnel • Provide technical support for FOX at events and races • Promote the technical competence of the distributor service center managers and the employees by offering training and support on all new products and/or processes • Conduct annual training courses for technical sales and service skills for the new model year • Provide adhoc support as a service technician to local Fox service centers when based out of that location (Sparks, Fletcher, Scottsdale) • Assist management with adhoc projects and responsibilities as required • Daily/weekly reporting as required • Effective communication with the Fox sales & Operations team Sales • Provide support to the new model year spec releases; coordinate custom decal releases and annual customer specification sheets • Development sample support o Manage urgent and/or short notice sample requirements o Drive creative solutions to meet customer requirements when standard production supply is not possible o Submit and track PRF’s (Product Request Form) o Ship early sample forks/shocks/parts to customers o Interact with Aftermarket team when use of Aftermarket inventory is needed to take care of customer’s immediate needs o Obtain small parts and build support for urgent out-of-system fork or shock conversions to meet urgent OE customer needs o Release early pat number/configurations for forecast planning and sample support • Gather and ship OEM support product and material for key sales events • Support customer visits by receiving, prepping, and disassembling test bikes Specific Knowledge, Skills or Abilities Required: • Fluent in Spanish and English • Excellent knowledge of the technical service process and understanding of chassis adjustments and applications • Understanding of workshop processes (both dealer-related and internal) and spare parts management • Excellent communication skills (written and verbal) • Well organized • Able to work independently as well as with a team • Strong MS Office skills • Quick ability to learn and use our multiple FOX databases to obtain technical information Competencies: • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Language: Fluent Bilingual; English and Spanish is required Education: Technical degree or appropriate certification(s). Bachelor’s degree preferred. Experience: 3+ years of relevant experience Work Environment and Physical Requirements: • Office environment • Ability to sit for long periods of time • Vision abilities required to validate and enter data on computer • International travel required Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. Want to work with us? Apply here: https://tinyurl.com/rrkyjmjd

POSITION LOCATED IN SPARKS, NV Position Summary: Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department. Position Responsibilities: • Communications with SSG customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products. • Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product • Provide accurate estimates and alternate options to customers for the servicing and support of products • Administration of products on “Hold” to ensure that they are resolved in a timely manner • Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays • Become cross trained to support any position within the department when needed • Maintain a safe work environment by adhering to all safety regulations within the department • Take pride in your work • Have fun and enjoy your job! A good attitude is contagious. Specific Knowledge, Skills, Abilities Required: • Knowledge of vehicle suspension • Mechanical aptitude • General computer skills (Email, Excel) Competencies: • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: High school diploma or equivalent Associates or technical degree preferred Experience: • 2 years minimum Bike shop experience or equivalent job experience • Call Center experience a plus • General knowledge of the Bicycle Industry Work Environment and Physical Requirements: May lift up to 50 lbs. Requires walking, standing, bending, and lifting for long periods of time Proficient with Micro Soft Office Suite Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. Like what you see? Apply here: https://tinyurl.com/ytezx4ym

LOCATION FOR POSITION IS: SCOTTSDALE, AZ Customer Service Representative I Position Summary: Entry level role that guides customers and dealers through the FOX experience. Provides professional assistance over the phone/email with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information. Position Responsibilities: • Understanding customer needs and requirements and provide solutions for product, process, or services • Communicate effectively with customers via phone, email, web chat, fax • Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes • Establish positive relations with customers and maintain ongoing relations with current customers • Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions. • Assists with managing new dealer applications/ accounts • Potential to work at local events and races Specific Knowledge, Skills or Abilities Required: • Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience • Ability to multi-task, prioritize and manage time effectively • Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel). Competencies: • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: HS Diploma or GED Experience: Understanding of Bicycle industry is a plus Work Environment and Physical Requirements: Office environment Ability to sit for long periods of time Focused period working on computer and telephone Ability to lift up to 50 lbs. if working an event Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. Interested in applying? Follow this link: https://tinyurl.com/69xbjds5